URBAN COLLECTIVE
our policies
YOUR APPOINTMENT IS VERY IMPORTANT AND IS RESERVED ESPECIALLY FOR YOU!
THE FOLLOWING POLICIES ARE IN PLACE TO ENSURE ALL GUESTS CAN BE ACCOMMADATED.
late policy
ARRIVING 15+ MINUTES AFTER YOUR SCHEDULED APPOINTMENT WILL
BE CONSIDERED LATE AND WILL NEED TO BE RESCHEDULED.
DUE TO THE DEMAND ON TIME, A LATE FEE OF 50% OF THE BOOKED SERVICE IS DUE BEFORE BOOKING A FUTURE APPOINTMENT.
no call no show policy
cancelation policy
PLEASE PROVIDE 3 DAYS NOTICE WHEN CANCELING OR RESCHEDULING AN APPOINTMENT. LESS THAN 3 DAYS NOTICE WILL BE CHARGED 50% OF THE BOOKED SERVICE AND IS DUE BEFORE BOOKING A FUTURE APPOINTMENT.
NO CALL NO SHOW IS FAILURE TO CANCEL AN APPOINTMENT AND/OR FAILURE TO ARRIVE. A NO SHOW FEE OF 100% OF THE BOOKED SERVICE IS DUE BEFORE BOOKING A FUTURE APPOINTMENT.
child policy & additional guests
WE UNDERSTAND HOW IMPORTANT IT IS TO CARVE OUT TIME FOR YOURSELF. THIS IS WHY WE HAVE CHOSEN TO BE A CHILD FREE SALON. PLEASE DO NOT BRING ANY ADDITIONAL GUESTS WITH YOU, INCLUDING CHILDREN, TO YOUR APPOINTMENT. NO EXCEPTIONS.
rescheduling
PLEASE RESCHEDULE YOUR APPOINTMENT IF:
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YOU ARE SICK OR HAVE A FEVER.
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HAVE BEEN IN CONTACT WITH ANYONE WHO IS SICK.
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HAVE TRAVELED WITHIN TWO WEEKS OF YOUR APPOINTMENT.
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PLEASE KNOW, YOU WILL KINDLY BE ASKED TO RESCHEDULE IF YOU ARRIVE TO YOUR APPOINTMENT AND SEEM SICK AND WILL BE CHARGED WITH THE APPROPRIATE CANCELATION FEE.
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lastly
SERVICES ARE NON-REFUNDABLE. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
FULL PAYMENT IS DUE AT TIME SERVICES ARE RENDERED.
PRODUCTS CANNOT BE RETURNED DUE TO SANITATION PURPOSES.
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arriving
WE KEEP OUR DOORS LOCKED AT ALL TIMES FOR SAFETY. YOUR SERVICE PROVIDER WILL GREET YOU AT THE DOOR WHEN YOU ARRIVE TO YOUR SCHEDULED APPOINTMENT.
MASKS ARE OPTIONAL AND CAN BE WORN BASED ON YOUR DESCRETION.
